Returns & Exchanges

• Products must be unused, unopened, and in original packaging.
• Return requests must be initiated within 2-days of delivery.

• Opened or used products.
• Items purchased on sale or with a discount.

Email us at shivokacosmetics@gmail.com with your order details.

Once approved, you will receive return instructions.

• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method.

• Exchanges are allowed for defective or incorrect items.
• Contact us within 48 hours of delivery for an exchange request.